Refund policy

You can cancel any booking at any time before departure and receive the full ticket price back. There is no time-based penalty — the same rules apply whether you cancel a week ahead or a minute before the bus leaves.

Only the reservation fee is non-refundable: 20 AFN per ticket. For example, on a booking of 4 tickets, 80 AFN is kept and everything else is returned to your original payment method.

Once the bus has departed, a booking can no longer be cancelled or refunded.

If the operator cancels your trip for any reason (mechanical, weather, low bookings), you automatically receive: 100% refund of all charges, plus a complimentary seat on the next available departure of the same route.

HesabPay: instant — within minutes.

Mobile money: 1 to 4 hours.

Bank card (Visa/Mastercard): 3 to 7 business days, depending on your issuing bank.

For free cancellations: just cancel the booking in My bookings. The refund is automatic.

For other cases: My bookings → Refund requests → submit the form with a reason. We respond within 24 hours.

If you disagree with a refund decision, you can appeal by contacting refunds@afghanbus.af with your booking code. We review appeals within 5 business days and may offer goodwill credits at our discretion.